FAQs

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First choose your preferred currency from the drop down menu on the website or within your settings on the app. Check the cost of your preferred currency by selecting the package and date, then adjusting the units to reveal the final amount payable. Kindly note that due to currency fluctuation, the cost of the same activity may change from time to time.

Whilst Klook does not charge any handling fee in addition to the amount stated on our platform, foreign transaction fees may be levied by your card's issuing bank if you pay in a non-local currency. Please check with your bank if you have any queries prior to making a purchase.

Langkawi displays activity prices in a number of currencies including USD, HKD, SGD, TWD, EUR, GBP and more which you can change using the currency drop down menu. However, we currently only accept transactions in USD, HKD, SGD, CNY, TWD (excluding AMEX card), MYR, KRW, THB, PHP, VND, IDR, EUR, GBP, CHF, DKK, ISK, NOK, SEK, RUB, KHR, MOP, AUD, NZD, and JPY. For all other Southeast Asian currencies, you will be charged in SGD. All other displayed currencies will be charged in USD. Klook does not charge any service fees or additional fees. If for some reason you see any extra fees, please check with your credit card issuer.
Langkawi accepts payments via the following methods: Credit card (VISA, Master Card, American Express-HKD), Debit Card, PayPal, Apple Pay, Google Pay, Alipay-CNY, Wechat Pay-CNY/HKD
Unfortunately our physical office does not serve as a ticketing office.

The issue is likely to be caused by one of the following situations: a. If the Langkawi website works fine, but upon clicking 'Pay', the page doesn't load --> Please refresh the page, or try again later.

b. Your card is rejected --> Please try a different card. Most common bank cards are accepted but please note that we only accept Visa or MasterCard (and Amex for HKD transactions only).

c. You have chosen PayPal as the payment method using your credit card and you are being forced to sign up as a PayPal member --> Unfortunately, the actions of PayPal are out of our control. We advise you to sign up for PayPal in order to pay.

If you are still experiencing problems, please reach out to us at
by submitting a 'General Inquiry'

Normally PayPal will only send out one receipt. The error might be due to a system hiccup from PayPal. Please reach out to us at by submitting a 'Feedback on Existing Booking' inquiry with details of your booking and we will confirm how many bookings we have received.
You can be safe in the knowledge that we're using third party secure payment gateways to process your payment. If you choose to 'save card information', your credit card and debit card details are tokenized and encrypted and stored securely with our payment gateways.

You can earn Langkawi credits by booking your activities with your registered Langkawi account on the Langkawi website or app.

We offer rebate in the form of LangkawiCredit at 5-10% of the booking value for each activity completed. 10 Langkawi Credits = 1 HKD. Adjust the currency settings to view the equivalent dollar amount of your accumulated credits.

The more activities you complete, the more credits you will earn

Once you have collected more than 10 credits, you may use these credits towards your next purchase.

On our website, you can apply your credits by ticking the box in the 'Promotion' section of the check out page when making a booking.

When making a booking on our app, after entering the relevant Traveler's Information, you can choose to 'Redeem Langkawi Credits' on the following page. Choose 'Select Credits' to determine the amount of credits you wish to apply to the booking.

Credits are valid until 31st December the year following the year you received the credits. For example, credits received on 1 Jan 2017 will expire on 31 Dec 2018. Credits received on 31 Dec 2019will expire on 31 Dec 2020. Credits will automatically expire after this time.

On our website, you can click to enter a promo code in the 'Promotion' section on the checkout page.

The discount will be deducted from your order before the payment page, please check the correct discount has been applied before you confirm payment.

On our app, after entering the relevant Traveler's Information, you can tap 'Apply Promotion Code' on the following page, enter the Promotion Code and tap 'Redeem' to apply the special offer that is applicable to your booking.

Alternatively, you may access your account by click the icon in the bottom-right corner of the app, then tap 'Promotions', where you can enter and save the Promotion Code for future use.

On the Langkawi App, when you enter a promotion code into the 'Promotions' section of your account, you will be issued a coupon that will be saved in your account. You can apply this coupon at checkout on future bookings (within the redemption period).
You can share your unique referral code or link to invite friends to sign up on Langkawi. Every friend you invite will receive a welcome coupon after they sign up. When that friend books and completes a Langkawi activity, you will also receive a reward coupon
Our friendly Support Team is available to assist you in English, Cantonese, and Mandarin. Please reach out to us at by submitting a 'General Inquiry', or via online chat.

The cancellation policy varies with different activities. Please check the cancellation details of your activity to see if you are eligible for a refund.

For activities that accept free cancellation, you can cancel the bookings directly if it is within the cancellation timeline, and a full refund will be issued. If it is out of the cancellation policy, a refund will not be provided.

Under certain unforeseeable circumstances (e.g. flight cancellation, natural disaster, etc.), we would offer refunds to customers if relevant proof is provided. Please reach out to our support team at
by submitting a 'Cancel Booking' inquiry

If your initial payment was made via PayPal, the refund will be processed instantly after we process the refund. If you paid by credit card, it usually takes 5-7 working days, or up to 30 days for certain banks, for you to receive the refund in your account.

If after these time scales you have still not received your refund, please reach out to us at
by Langkawi submitting a 'Feedback on Existing Booking' inquiry.

Please reach out to us at by submitting an 'Amend Booking' inquiry and we will do our best to make the changes for you.
First, please check the cancellation details of your activity to see if you are eligible for a refund. Then please reach out to us at by submitting a 'Cancel Booking' inquiry and we will help process your request.